Privacy Policy

We may share your information in the following circumstances:

4.1 With Providers (for Case Managers)

When you submit a placement request, your professional contact information and general care needs may be shared with matched providers to facilitate communication.

4.2 With Case Managers (for Providers)

Your facility's public profile information (name, location, capacity, services) is displayed in our directory for case managers to view.

4.3 Service Providers

We may share information with third-party service providers who assist us in operating the platform, including:

• Hosting and cloud infrastructure providers
• Email service providers
• Payment processors (for subscription services)
• Analytics providers

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We take reasonable measures to protect the information we collect. As noted above, Capacity Track does not collect or store Protected Health Information (PHI). The information we do collect consists of business contact information, facility details, and general care need categories.

While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services through analytics

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@capacitytrack.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze how our Service is used
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may limit some features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected and how it's used
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: